TERMS OF SERVICE
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1. Introduction
Welcome to RicC Mtandao ("Company", "we", "our", or "us").
These terms of service ("Terms"), together with any and all other documents referred to herein, govern your access to and use of our websites, applications, software platforms, APIs, and services (collectively, the "Services"). Please read these Terms carefully and ensure that you understand them. Your agreement to comply with and be bound by these Terms is deemed to occur upon your first use of the Services. If you do not agree to comply with and be bound by these Terms, you must stop using the Services immediately. These Terms, as well as any and all Contracts are in the English language only.
2. Definitions and Interpretation
2.1 In these Terms, unless the context otherwise requires, the following expressions have the following meanings:
"Content" means any and all audio, code, databases, images, scripts, software, text, video and any other form of information capable of being stored on a computer that appears on, or forms part of the Services;
"System" means any online communications facility that we make available on the Services either now or in the future. This may include, but is not limited to, contact forms, email and live chat;
"Company", "we", "our", or "us" means RicC Mtandao Ltd, a limited company registered in Kiambu under BN0123456,whose registered and main trading address is Limuru road, Kiambu, Kenya;
"Contract" means a contract for the purchase and sale of Goods;
"Goods" means the goods sold by us through the Services;
"Order" means your order for Goods;
"Order Confirmation" means our acceptance and confirmation of your Order; and
"Order Number" means the reference number for your Order.
3. Information About Us
Company: RicC Mtandao
Company Number: BN0123456
Registered Address: Limuru road, Kiambu, Kenya
Trading Address: Limuru road, Kiambu, Kenya
VAT Number: PN0123456
Email: feedback@suzie.co.ke
Telephone: +25470700___0
4. Eligibility
You must:
4.1 Be at least 18 years old or the legal age in your jurisdiction.
4.2 Have the legal authority to enter into these Terms.
4.3 Provide accurate and complete registration information.
Businesses registering accounts represent that they have authority to bind their organization.
5. Our Services
We provide software solutions including but not limited to:
5.1 Real Estate Management Systems
5.2 Restaurant Management Systems
5.3 Property Listing Platforms
5.4 Task and Gig Advertising Platforms
5.5 Workforce Management Solutions
5.6 Customer Relationship Management (CRM) Systems
5.7 Inventory Management Systems
5.8 Booking and Reservation Systems
5.9 Custom Enterprise Software
Additional terms may apply to specific products.
6. User Accounts
When you create an account to access the Services, you agree to the following:
6.1 You are solely responsible for your account, the security and privacy of your account, including passwords or sensitive information attached to that account;
6.2 All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your information if it changes; and
6.3 You are responsible for all activities occurring under your account.
You must notify us immediately if you suspect unauthorized access.
7. Acceptable Use
As a user of the Services, you agree to use the Services legally, not to use the Services for illegal purposes, and not to:
7.1 Violate applicable laws or regulations.
7.2 Upload unlawful, harmful, defamatory, fraudulent, or misleading content.
7.3 Distribute malware, viruses, or malicious code.
7.4 Attempt unauthorized access to systems or data.
7.5 Interfere with the operation or security of the Services.
7.6 Use automated tools to scrape data without permission.
7.7 Impersonate another individual or organization.
If we believe you are using the Services illegally or in a manner that violates these Terms, we reserve the right to limit, suspend or terminate your access to the Services.
Breaching sections 7.1 to 7.7 may constitute a criminal offence under the Computer Misuse and Cybercrimes Act (2018). Penalties can include fines of up to KES 5 million, imprisonment for up to 3 years, or both. We also reserve the right to take any legal steps necessary to prevent you from accessing the Services.
8. Platform-Specific Responsibilities
8.1 Real Estate Platforms
Users are solely responsible for:
8.1.1 Accuracy of property listings.
8.1.2 Compliance with real estate laws.
8.1.3 Ownership or authorization to advertise properties.
We do not verify ownership, legality, or accuracy of listings.
8.2 Restaurant Platforms
Restaurant operators are responsible for:
8.2.1 Menu accuracy.
8.2.2 Pricing accuracy.
8.2.3 Food safety compliance.
8.2.4 Tax compliance.
8.2.5 Customer communications.
8.2.6 Tax compliance.
8.3 Task Advertising Platforms
Employers, clients, workers, and advertisers are solely responsible for:
8.3.1 Job postings.
8.3.2 Task descriptions.
8.3.3 Payments and contracts.
8.3.4 Compliance with labor laws.
8.3.5 Verifying qualifications of workers.
We do not guarantee job offers, worker performance, or payment fulfillment.
8.4 Inventory Rental Platforms
Organizations listing inventory are solely responsible for:
8.4.1 Ensuring all listings are accurate, complete, and up to date.
8.4.2 Full ownership of inventory or have the legal authority to rent it to others.
8.4.3 Maintaining all equipment in safe, operational, and legally compliant condition.
8.4.4 Compliance with applicable laws, regulations, licensing requirements, occupational health and safety standards, environmental regulations, and industry best practices.
8.4.5 Maintain adequate insurance coverage.
8.4.6 Delivering equipment in the condition described in the listing, and Renters are responsible for returning the equipment on time, clean, and in substantially the same condition, allowing for reasonable wear and tear.
9. User Content
You retain ownership of content you submit. By uploading content, you grant us a worldwide, non-exclusive, royalty-free license to:
9.1 Store
9.2 Process
9.3 Display
9.4 Reproduce
9.5 Distribute
solely for operating and improving the Services.
You represent that you own or have rights to the content you upload.
10. Intellectual Property
All Content are owned by or licensed to the Company. Except as expressly permitted to do so, you may not:
10.1 Copy
10.2 Distribute
10.3 License
10.4 Modify
10.5 Resell
10.6 Reverse engineer
any part of the Services.
11. Fees and Payments
Where applicable:
11.1 Fees are charged according to selected plans.
11.2 Payments are due when invoiced.
11.3 Subscription fees are generally non-refundable unless required by law.
11.4 We may suspend Services for overdue payments.
11.5 Payments for Goods and related delivery charges must always be made in advance, and you will be prompted to pay during the order process.
11.6 Payment for Goods must be made in full for your Order, without any set-off, counterclaim, deduction or withholding (except where any deduction or withholding of tax is required by law).
Taxes are the responsibility of the customer unless otherwise specified.
12. Third-Party Services
Our Services may integrate with third-party providers including:
12.1 Payment gateways
12.2 Mapping services
12.3 SMS providers
12.4 Email providers
12.5 Analytics services
12.6 Cloud hosting providers
We are not responsible for third-party services or their availability.
13. Data Backup
While we take reasonable measures to protect data, users remain responsible for maintaining independent backups of important information.
14. Service Availability
We strive to maintain availability but do not guarantee uninterrupted access. We may:
14.1 Modify features
14.2 Perform maintenance
14.3 Upgrade systems
14.4 Suspend services temporarily
without prior notice.
15. Disclaimer of Warranties
The Services are provided on an "AS IS" and "AS AVAILABLE" basis.
To the maximum extent permitted by law, we disclaim all warranties including:
15.1 Merchantability
15.2 Fitness for a particular purpose
15.3 Non-infringement
15.4 Accuracy
15.5 Reliability
15.6 Availability
16. Limitation of Liability
16.1 Nothing in these Terms seeks to limit or exclude our liability for death or personal injury caused by our negligence (including that our employees, agents or subcontractors); for fraud or fraudulent misrepresentation; for breach of the Terms; or for any other matter in respect of which liability cannot be excluded or restricted by law.
16.2 To the maximum extent permitted by law, the Company shall not be liable for:
16.2.1 Business interruption
16.2.2 Consequential damages
16.2.3 Indirect damages
16.2.4 Loss of data
16.2.5 Loss of profits
16.2.6 Loss of revenue
Our total liability shall not exceed the amount paid by you for the Services during the twelve (12) months preceding the claim.
17. Indemnification
You agree to indemnify and hold harmless the Company, its employees, directors, affiliates, and partners from claims arising out of:
17.1 Your use of the Services
17.2 Your content
17.3 Your violation of these Terms
17.4 Your violation of applicable laws
18. Termination
We may suspend or terminate access if:
18.1 You violate these Terms.
18.2 Required by law.
18.3 Continued access creates security risks.
You may stop using the Services at any time.
19. Governing Law
19.1 These Terms shall be governed by and construed in accordance with Kenya laws.
19.2 Any disputes shall be subject to the jurisdiction of the courts of Kiambu or Nairobi, as determined by your residency.
20. Changes to These Terms
20.1 We may update these Terms periodically. Any such changes will become binding on you upon your first use of the Services after the changes have been implemented. We shall notify users by email of changes but we make no guarantees that this will always be the case. You are therefore advised to check this page from time to time.
20.2 In the event of any conflict between the current version of these Terms and any previous version(s), the current and in effect shall prevail unless it is expressly stated otherwise.
Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.